We ship directly to the address you provide at checkout. That information is used for one reason only: to get your order to you accurately and without issues.
When you place an order, we collect your name, shipping address, email address, and phone number if provided. This information is used to:
Process and fulfill your order
Generate shipping labels
Provide tracking updates
Contact you if there’s an issue with delivery
We don’t collect more than we need, and we don’t use this information for anything unrelated to your order.
Orders are processed as they’re received. Processing times may vary depending on the item, production method, and volume, but we aim to ship orders as efficiently as possible without rushing the work.
Once your order has shipped, you’ll receive a confirmation email with tracking information. Delivery timelines are estimates and may vary based on carrier performance, location, and external factors outside our control.
Domestic orders ship via standard carriers. Once an order leaves our hands, delivery timing and handling are managed by the carrier. If there are delays in transit, we recommend checking tracking details first before reaching out.
International orders are shipped to the address provided at checkout. Delivery times vary by country and carrier.
Customers are responsible for any customs duties, taxes, or import fees required by their country. These fees are not controlled or collected by us.
Please double-check your shipping information before completing your order. We’re not responsible for delays or losses caused by incorrect or incomplete addresses.
If you notice an error right after placing an order, contact us as soon as possible and we’ll do our best to help before the order ships.
Your shipping information is handled securely and used only to fulfill your order. We don’t sell or share personal information outside what’s required to complete shipping and delivery. For more information read here.
We’re a small, artist-led brand, and we treat customer information with the same care we treat the work itself.
We put a lot of care into how these pieces are made, and we ask for the same care when choosing one. Because of that, we don’t offer returns for fit or personal preference. We provide sizing and product details so you can decide what works for you before ordering.
If something arrives damaged or flawed, that’s different. If there’s a physical issue with the product, we’ll make it right. Just contact us within 7 days of delivery with your order number and a few photos showing the issue. If it’s a production or shipping problem, we’ll handle it. We’re a small group of artists making this business happen ourselves, and we truly appreciate your understanding in how we handle returns.
Sale items are considered final sale and aren’t eligible for returns or exchanges unless they arrive with a physical defect.
For international orders, all sales are final. Shipping timelines, customs handling, and duties vary by country and are outside our control. If an international order arrives with a production issue or damage, contact us within 7 days and we’ll review it the same way we do all other defects.
We don’t accept returns for fit, preference, or change of mind. We’re a small, artist-led brand, and each piece is handled with care from start to finish. We ask customers to review sizing and product details carefully before ordering and choose what feels right for them.
If there’s a physical issue—damage, a manufacturing defect, or a printing error—contact us within 7 days of delivery with your order number and clear photos. If it’s a production issue, we’ll make it right.
We don’t offer size or style exchanges. If an item is defective, we’ll replace it when possible or issue a refund if a replacement isn’t available.
Once an order ships, delivery timing is handled by the carrier. We recommend checking tracking updates first. If something looks off, feel free to reach out and we’ll help where we can.
If you catch an error quickly, contact us as soon as possible. We’ll do our best to help before the order ships, but we can’t guarantee changes once processing begins.
In some cases, we may not require a return once the issue is confirmed. We’ll let you know during the process.
